Introduction

Welcome to Rent&Rest your trusted destination for memorable vacation rentals. By using our services, you agree to be bound by the following Terms of Use. These terms constitute a legally binding agreement between you, the user, and GTrends, obrt za usluge i trgovinu. Please take a moment to carefully review these terms as they govern your use of our website and services. We reserve the right to update or modify these terms at any time, and you will be notified of any changes as per the process outlined in these terms.

Acceptance of Terms

By accessing and using our services, you confirm that you have read, understood, and agreed to comply with all the terms and conditions outlined herein. If you do not agree with any part of these terms or find them unacceptable for any reason, we kindly ask that you discontinue your use of our website and services immediately. Your use of our services constitutes your affirmative acceptance of these terms, and this agreement shall remain in full force and effect while you use our services. Please review these terms regularly, as they may be subject to changes or updates, and continued use of our services after any modifications signifies your ongoing acceptance of the amended terms.

Booking Process

Our booking process is designed to be straightforward and convenient for you. To make a reservation, simply browse our selection of vacation rental properties, select your desired dates, and proceed with the booking. You will be required to provide accurate and up-to-date information, including payment details, to confirm your reservation. Upon successful booking, you will receive a confirmation email outlining the details of your stay. Please review this information carefully to ensure accuracy.

It’s important to note that availability is subject to change, and your reservation is not guaranteed until payment is processed and you receive a confirmation from us. In the event that a property becomes unavailable after booking due to unforeseen circumstances, we will make every effort to provide you with a suitable alternative or offer a full refund as per our Cancellation Policy, which is outlined in subsequent sections.

Payment

We strive to provide transparent pricing for our vacation rental properties. The cost of your stay, including rates, taxes, and any applicable fees, will be clearly outlined during the booking process.

Payment can be made in two parts: 

• 40% on time of reservation
• 60% month before arrival

Please be aware that your payment is subject to our cancellation policy, which is detailed in the subsequent sections of these terms. This policy governs the circumstances under which you may cancel your reservation and the associated refund process.

We take your financial security seriously and employ industry-standard security measures to protect your payment information. Your payment details will be handled in accordance with our Privacy Policy, which is available for your review on our website.

Check-In and Check-Out Procedures

We want to ensure a smooth and enjoyable experience for your stay. To facilitate this, please familiarize yourself with our check-in and check-out procedures:

Check-In:

• • Check-in times are typically 14:00 – 16:00, and early check-ins may be accommodated when possible, subject to availability.
  • Prior to your arrival, you will receive detailed instructions on how to access the property, including key or lockbox information, if applicable.
  • Upon arrival, please inspect the property to ensure it meets your expectations and report any issues promptly to our customer support.

Check-Out:

• • Check-out times are typically 08:00 – 09:30 and late check-outs may be available upon request, subject to availability and additional charges.
  • Please leave the property in the same condition as when you arrived, including disposing of trash and returning keys or access devices as instructed.
  • Our cleaning and maintenance teams will prepare the property for the next guest, so timely check-out is appreciated.

House Rules

To ensure a comfortable and respectful environment for all guests, we have established a set of house rules that we kindly ask you to follow during your stay. These rules are designed to enhance the experience for everyone and maintain the integrity of our vacation rental properties. Please review and adhere to the following house rules:

1. 1. No Smoking: Smoking is strictly prohibited inside the property. Please use designated outdoor areas if provided.
   2. Quiet Hours: Respect the peace and quiet of the neighborhood by observing quiet hours, typically between 23:00 – 07:00 (the next day).
   3. Pets: Pets are only allowed in designated pet-friendly properties. Please inform us in advance if you plan to bring a pet.
   4. Maximum Occupancy: Adhere to the maximum occupancy limits specified for the property. Additional guests may incur extra charges.
   5. Parties and Events: Parties, gatherings, or events are not allowed without prior approval. Please respect the property and its surroundings.
   6. Safety and Security: Be mindful of safety and security measures, such as locking doors and windows when leaving the property.
   7. Respect for Neighbors: Be considerate of the neighbors and avoid disruptive behavior, including loud music or excessive noise.
   8. Cleanliness: Maintain the cleanliness of the property during your stay and follow any specific instructions for garbage disposal and recycling.
   9. Damages: Report any damages or issues with the property immediately to our customer support team. Guests may be responsible for repair or replacement costs.
   10. Compliance with Laws: Abide by all local laws and regulations, including zoning and noise ordinances.

Failure to adhere to these house rules may result in penalties, including fines or eviction from the property. We appreciate your cooperation in creating a harmonious and enjoyable environment for all guests.

Property Condition

We take pride in offering well-maintained vacation rental properties to ensure your comfort and satisfaction. As a guest, we kindly request that you take responsibility for maintaining the property’s condition during your stay. Here are some important points regarding property condition:

1. 1. Security Deposit: In some cases, a security deposit may be required at the time of booking. This deposit is intended to cover any damages or excessive cleaning costs resulting from your stay. It will be refunded within a specified timeframe after your departure, provided no damage or excessive cleaning is necessary.
   2. Care and Maintenance: Please treat the property and its contents with care. If you encounter any issues or damages during your stay, report them to our customer support immediately to avoid potential charges.
   3. Cleanliness: Leave the property in a reasonably clean and tidy condition upon check-out. Excessive cleaning requirements may result in additional charges.
   4. Lost or Stolen Items: We are not responsible for any lost or stolen items during your stay. Please take appropriate precautions and use the provided safes or secure storage options if available.
   5. Property Access: Do not tamper with locks, security systems, or any other property access mechanisms. Unauthorized access to restricted areas may result in penalties.

By booking one of our vacation rental properties, you agree to adhere to these property condition guidelines. Your cooperation ensures a positive experience for both you and future guests. Please refer to our Terms and Conditions for a more detailed explanation of security deposit policies and property condition responsibilities.

Liability and Insurance

While we make every effort to provide a safe and enjoyable stay, it’s important to understand the allocation of responsibilities and liability during your vacation rental experience:

1. 1. Guest Responsibility: As a guest, you are responsible for your own safety and the safety of your guests during your stay. Please exercise caution and adhere to safety guidelines.
   2. Property and Personal Belongings: We are not responsible for any loss or damage to your personal belongings during your stay. We recommend securing valuable items in the provided safes or taking appropriate precautions.
   3. Property Damage: Guests are liable for any damages caused to the vacation rental property or its contents during their stay, excluding normal wear and tear. Damages will be assessed, and repair or replacement costs may be charged to the guest.
   4. Insurance: We strongly recommend that guests obtain their own travel insurance to cover unforeseen circumstances, trip cancellations, medical emergencies, and personal liability. We do not provide insurance coverage for guests.
   5. Indemnification: Guests agree to indemnify and hold Rent&Rest [GTrends, obrt za usluge i trgovinu] harmless from and against any claims, damages, losses, liabilities, and expenses arising from their stay.

It’s essential to review your own insurance coverage and take necessary precautions to protect yourself and your belongings. While we strive to provide a safe and comfortable environment, understanding these liability and insurance terms helps ensure a worry-free vacation experience.

Privacy Policy

We are committed to protecting your privacy and handling your personal information responsibly. Our Privacy Policy outlines how we collect, use, store, and protect your data. Here’s an overview of our commitment to your privacy:

1. 1. Data Collection: We collect personal information, such as your name, contact details, and payment information, to facilitate your reservations and provide you with our services. We may also collect non-personal information, such as your device and browsing data.
   2. Data Use: Your personal information is used for purposes related to your bookings, customer support, and communication with you. We may also use aggregated and anonymized data for analytics and improvements.
   3. Data Protection: We employ industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration.
   4. Third-Party Sharing: We may share your information with third-party service providers, such as payment processors or property management companies, to fulfill your reservation. However, we do not sell or share your personal information for marketing purposes without your consent.
   5. Cookies and Tracking: Our website may use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

For a detailed understanding of how we handle your data, please review our full Privacy Policy on our website. By using our services, you acknowledge that you have read, understood, and accepted our Privacy Policy.

Intellectual Property

Rent&Rest [GTrends, obrt za usluge i trgovinu] retains all rights, title, and interest in and to our website, including all content, logos, trademarks, and intellectual property. By using our services, you agree not to reproduce, distribute, modify, or create derivative works based on our content or intellectual property without our explicit consent. Any unauthorized use of our intellectual property is strictly prohibited and may result in legal action.

We respect the intellectual property rights of others, and we ask our users to do the same. If you believe that any content on our website infringes upon your copyright or other intellectual property rights, please contact us immediately with the relevant details, and we will take appropriate action as required by law.

Your use of our website and services does not grant you any ownership or rights to our intellectual property. We appreciate your understanding and compliance with these terms.

Termination of Services

We reserve the right to terminate or suspend your access to our services at our discretion, without prior notice, if we have reason to believe that you have violated these Terms of Use or engaged in any activity that is unlawful or harmful to our platform, other users, or third parties. Such violations may include, but are not limited to:

1. 1. Breach of Terms: Violation of any provision in these Terms of Use.
   2. Illegal Activities: Engagement in illegal or prohibited activities during your use of our services.
   3. Misuse of Services: Misuse or abuse of our platform or services in a manner that disrupts or harms our business or other users.

In the event of termination or suspension, you will no longer be able to access our services, and any bookings or reservations may be canceled without refund. We may also take legal action if necessary. You may request an appeal or clarification by contacting our customer support team.

We aim to provide a safe and enjoyable experience for all users, and these measures are in place to maintain the integrity of our platform.

Dispute Resolution

We believe in resolving issues and disputes through peaceful and fair means. In the event of any disagreements or disputes related to our services, we encourage you to follow these dispute resolution procedures:

1. 1. Contact Us First: If you encounter any problems or have concerns during your stay, please reach out to our customer support team promptly. We will make every effort to address and resolve your issue in a timely and amicable manner.
   2. Mediation and Arbitration: If a dispute cannot be resolved through direct communication, you agree to participate in mediation or arbitration proceedings as a means of dispute resolution. Mediation and arbitration may be conducted in accordance with applicable laws and regulations.
   3. Choice of Jurisdiction: Any legal action arising from or related to our services or these Terms of Use will be governed by the laws of Republic of Croatia. You consent to the exclusive jurisdiction and venue of the courts located in city of rental property for the resolution of any such disputes.

We strongly believe that most issues can be resolved through open communication and cooperation. The mediation and arbitration process is intended to provide an alternative to formal litigation, which can be time-consuming and costly.

Changes to Terms

We reserve the right to update, modify, or revise these Terms of Use at any time. When changes are made, we will provide notice of the updates through our website, and the revised terms will take effect immediately upon posting. It is your responsibility to review these terms periodically to stay informed of any modifications.

By continuing to use our services after any changes to these terms, you indicate your acceptance of the revised terms. If you do not agree with the changes, you should discontinue your use of our services.

We understand the importance of transparency in our relationship with users, and we will make reasonable efforts to inform you of any significant changes to these terms. Your feedback and suggestions are always welcome.

Contact Information

If you have any questions, concerns, or require assistance, please feel free to contact us. Our dedicated customer support team is here to assist you. You can reach us using the following contact methods:

• • Email: gtrends@rentandrests.com
  • Phone: +385 999 999
  • Mailing Address: Omiška ulica 12, Zagreb

We encourage you to reach out to us with any inquiries, requests, or feedback. Our goal is to ensure that your experience with Rent&Rest [GTrends, obrt za usluge i trgovinu] is enjoyable and hassle-free. Your input is valuable in helping us improve our services.

Governing Law

These Terms of Use, your use of our services, and any disputes arising from or related to our services shall be governed by and construed in accordance with the laws of Republic of Croatia, without regard to its conflict of law principles.

Any legal action, lawsuit, or dispute resolution proceedings arising from these terms or your use of our services shall be subject to the exclusive jurisdiction and venue of the courts located in location of rented property. You consent to the personal jurisdiction of such courts for the purpose of resolving any disputes.

By using our services, you agree to submit to the jurisdiction and laws of Republic of Croatia for any legal matters that may arise during your use of our platform.

Severability

In the event that any provision of these Terms of Use is found to be invalid, unenforceable, or contrary to law, the remaining provisions shall remain in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue to be binding on all parties.

We are committed to upholding the enforceability of these terms to the fullest extent permitted by law. If any part of these terms is deemed unenforceable, it shall be modified, interpreted, or replaced to the extent necessary to make it enforceable while preserving the original intent as closely as possible.

Entire Agreement

These Terms of Use, along with our Privacy Policy and any additional agreements or policies referenced herein, constitute the entire agreement between you and Rent&Rest [GTrends, obrt za usluge i trgovinu] regarding your use of our services. These terms supersede any prior agreements, understandings, or negotiations, whether oral or written, relating to the subject matter herein.

This comprehensive agreement governs your relationship with us and outlines the terms and conditions under which you may access and use our services. Any modifications or amendments to these terms must be made in writing and signed by both parties to be considered valid.

By using our services, you acknowledge that you have read, understood, and agreed to be bound by the entire agreement as presented here.

Acknowledgment of Reading and Understanding

By using our services, you acknowledge that you have read, understood, and agreed to abide by these Terms of Use in their entirety. You affirm that you have had the opportunity to review and consider these terms before using our platform and services. If you do not agree with any part of these terms or find them unacceptable for any reason, please discontinue your use of our services.

Your continued use of our platform and services signifies your active acceptance of these terms and your commitment to adhere to them. We value your trust and strive to provide you with the best possible experience during your use of Rent&Rest [GTrends, obrt za usluge i trgovinu].

Electronic Signatures

Your use of our services, including making bookings and accepting these Terms of Use, may involve electronic transactions and signatures. You agree that any electronic signature provided by you is the legal equivalent of your handwritten signature and has the same force and effect as if you had physically signed a document by hand.

By using our platform and services, you consent to the use of electronic signatures for all transactions and agreements related to your use of our services, including but not limited to booking confirmations, acceptance of these Terms of Use, and other contractual agreements.

Please note that your electronic signature indicates your intent to be bound by these terms and any associated agreements. If you do not consent to the use of electronic signatures or have any concerns about this, please refrain from using our services.

Date of Last Update

These Terms of Use were last updated on September 6, 2023. We may periodically update and modify these terms to reflect changes in our services, legal requirements, or other factors. When we make updates, the revised terms will be posted on our website with the new effective date.

We encourage you to review these terms regularly to stay informed of any changes. Your continued use of our services after the date of the last update signifies your acceptance of the amended terms.

If you have any questions about the date of the last update or any other aspect of these terms, please feel free to reach out to us for clarification.

Thank you for taking the time to review our Terms of Use. If you have any further questions or need additional information, please don’t hesitate to contact us. We appreciate your trust in Rent&Rest [GTrends, obrt za usluge i trgovinu] and look forward to serving you.