Introduction

Welcome to Rest&Rest [GTrends, obrt za usluge i trgovinu] Privacy Policy. We are dedicated to safeguarding the privacy of our users and ensuring the security of their personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our services. By accessing or using our website and services, you consent to the practices described in this Privacy Policy. Please take a moment to read this policy carefully and contact us if you have any questions or concerns regarding your privacy.

Information We Collect

At Rest&Rest [GTrends, obrt za usluge i trgovinu], we collect various types of information to provide and improve our services. The types of information we may collect include:

• Personal Information: This may include your name, contact details (such as email address, phone number, and mailing address), and payment information when making a reservation.
• Booking Information: Information related to your bookings, including dates of stay, property preferences, and special requests.
• Usage Data: Data about how you use our website and services, such as your interactions with our platform, IP address, browser type, and device information.
• Communication Data: Records of your communications with us, including customer support inquiries, emails, and other interactions.

We collect this information to facilitate your bookings, provide customer support, improve our services, and ensure a secure and personalized experience for our users.

How We Use Your Information

We use the information we collect for various purposes, including:

1. Booking Services: We use your personal and booking information to process your reservations, send booking confirmations, and facilitate your stay at our vacation rental properties.
2. Customer Support: Your information helps us provide efficient customer support, address inquiries, and resolve any issues you may encounter during your stay.
3. Improvement of Services: We analyze usage data to improve our website’s functionality, enhance user experiences, and tailor our services to better meet your needs.
4. Communication: We may use your contact details to send important updates, notifications about your reservations, and marketing communications if you opt in to receive them.
5. Security: Your data is crucial in ensuring the security and integrity of our services, including the prevention of fraudulent activities and unauthorized access.
6. Legal Compliance: We may process your information to comply with legal obligations, such as tax reporting requirements.

We will not use your personal information for purposes unrelated to the services provided by Rest&Rest [GTrends, obrt za usluge i trgovinu] without your explicit consent.

Data Sharing and Disclosure

We understand the importance of protecting your personal information. However, in certain situations, we may need to share or disclose your data:

1. Service Providers: We may share your information with third-party service providers who assist us in providing our services. These service providers may include payment processors, property management companies, and customer support solutions. They are contractually bound to use your information only for the purposes specified by us.
2. Property Owners: Information about your booking, including your name and contact details, may be shared with property owners or managers to facilitate your stay and ensure a smooth check-in and check-out process.
3. Legal Compliance: We may disclose your information when required by law, such as responding to subpoenas, court orders, or legal processes. We may also share information to protect our rights, privacy, safety, or property, or that of our users or others.
4. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties for marketing purposes.

Data Security

We take the security of your personal information seriously and have implemented various measures to protect it:

1. Secure Access: Access to your data is restricted to authorized personnel only, and they are bound by strict confidentiality agreements.
2. Encryption: We use encryption technology to safeguard your data during transmission, ensuring it remains confidential.
3. Secure Transactions: Payment information is processed through secure and trusted payment gateways that comply with industry security standards.
4. Regular Audits: We conduct regular security audits and assessments to identify and address vulnerabilities.
5. User Responsibilities: While we take steps to protect your data, it is essential for you to also take precautions. Please ensure that your account credentials and login information are kept confidential, and report any suspicious activity to us immediately.

Despite our best efforts, no method of data transmission or storage can be guaranteed as completely secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security. By using our services, you acknowledge and accept these inherent risks.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience and gather information about your interactions with our platform. Here’s what you should know:

1. What Are Cookies: Cookies are small text files stored on your device when you visit our website. They serve various purposes, including remembering your preferences, enhancing site navigation, and collecting data for analytics.
2. Types of Cookies: We may use session cookies (temporary and deleted when you close your browser) and persistent cookies (remain on your device for a specified period) to improve your browsing experience.
3. Analytics: We use cookies to gather information about how you use our website, such as which pages you visit and how long you stay. This information helps us understand user behavior and improve our services.
4. Personalization: Cookies may be used to remember your preferences, such as language and currency settings, to provide a more personalized experience.
5. Third-Party Cookies: Some cookies on our website may come from third-party services, such as analytics providers or advertising partners. These cookies are subject to the privacy policies of the respective third parties.
6. Managing Cookies: You can control and manage cookies through your browser settings. You can choose to block or delete cookies, but please note that doing so may impact your ability to use certain features of our website.

By continuing to use our website, you consent to the use of cookies and similar technologies as described in this Privacy Policy.

User Rights and Choices

We respect your rights concerning your personal information. Here’s what you should know about your rights and how to exercise them:

1. Access: You have the right to access and request a copy of the personal information we hold about you. To request this information, please contact us using the contact information provided in this Privacy Policy.
2. Correction: If you believe that the information we hold about you is inaccurate or incomplete, you may request corrections or updates to your personal data.
3. Deletion: You have the right to request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
4. Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format to transfer it to another service, where applicable.
5. Objection: You may object to the processing of your personal information, particularly if it is being used for direct marketing purposes.
6. Withdraw Consent: If we rely on your consent for processing your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights or if you have questions about your rights and choices, please contact us using the contact details provided in this Privacy Policy. We will respond to your requests promptly and in accordance with applicable data protection laws.

Marketing Communications

We may send you marketing communications about our services, promotions, and special offers if you have opted in to receive them. Here’s what you should know:

1. Opt-In: You have the option to subscribe to our marketing communications when you create an account or during the booking process. Your consent is entirely voluntary.
2. Choice to Unsubscribe: If you no longer wish to receive marketing communications from us, you can easily unsubscribe at any time. You can find an “unsubscribe” or “opt-out” link in our emails, or you can contact us directly to update your preferences.

Please note that even if you choose to unsubscribe from marketing communications, you may still receive essential service-related messages, such as booking confirmations and important updates about your reservations.

Your privacy preferences are important to us, and we respect your choices regarding marketing communications.

Third-Party Links and Websites

Our website may contain links to third-party websites, and our services may interact with third-party platforms or services. Please be aware of the following:

1. External Links: Our Privacy Policy applies only to our website and services. If you click on a link to a third-party website, please review their privacy policy. We have no control over the content or practices of third-party websites and cannot be responsible for their privacy practices.
2. Third-Party Services: Some third-party services may be integrated with our platform, such as social media plugins or payment gateways. Your interactions with these third-party services are governed by their respective privacy policies and terms of use.
3. External Content: Content from third-party sources, such as advertisements or embedded videos, may be displayed on our website. These third parties may collect data about your interactions with their content, and their privacy practices are not covered by our Privacy Policy.

We encourage you to exercise caution and review the privacy policies of any third-party websites or services you may visit through our platform. We are not responsible for the privacy practices or content of these external sites and services.

Children’s Privacy

Certainly, let’s continue with Point 10: Children’s Privacy.

Children’s Privacy

Our services are not intended for individuals under the age of [Specify Minimum Age, e.g., 18]. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal information from a child without appropriate parental or guardian consent, we will take steps to delete that information from our records promptly.

If you believe that we might have collected personal information from a child under the specified age without proper consent, please contact us immediately so that we can take the necessary steps to address the situation.

We are committed to protecting the privacy and safety of children using our services and complying with relevant data protection laws

Changes to the Privacy Policy

We may update and modify this Privacy Policy from time to time to reflect changes in our services, legal requirements, or other factors. When we make updates, we will revise the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. If we make significant changes to this policy that affect your rights, we will provide prominent notice or obtain your consent as required by law.

Your continued use of our services after the date of the last update signifies your acceptance of the amended Privacy Policy. If you do not agree with any modifications to this Privacy Policy, please discontinue using our services.